Looking for Answers To Only Ann Arbor Tickets Frequently Asked Questions?
If you have questions about Only Ann Arbor Tickets or our tickets, it may be in this Frequently Asked Questions. If you have more issues not addressed here, just phone our customer service line. Contact us by phone at 734-290-3231 or fill out our support form.
After someone buys a ticket from a venue’s box office -- AKA the primary ticket seller -- they have the option to sell that ticket to another person. Dealers in the secondary ticket market may be licensed ticket sellers, ticket firms, box office promoters, and individual people like you. Only Ann Arbor Tickets gets its tickets from an extensive ticket marketplace, and restricts results to only Ann Arbor and neighboring areas so you can easily see the perfect tickets in your city.
The secondary ticket market is on a price/demand model, and you might see that ticket prices shift over time. It’s not rare to see tickets priced at below box office costs. You may also see hot seats for shows that are sold out that could cost more than the primary purchase price. The trick to the secondary marketplace is to come back over time to see who’s coming to Ann Arbor.
Contingent on the transaction, you might receive your tickets in one of six methods:
E-mail: A code will be emailed to you before the event, from which you may download your actual ticket. These e-tickets might need to be downloaded via My Ticket Tracker.
FedEx: Sellers will ship the paper stubs through Federal Express. Purchased tickets are pledged to get there before start time, and you’ll receive a FedEx tracking code once they ship.
Will Call Office: Tickets will be waiting at the event’s box office or will call window.
Outside Pick-up: Tickets have to be picked up at an outside location (no more than 30 minutes from the event).
Paperless: The seller will meet you at the venue and accompany you to the will call area.
Flash: The seller will mail you a prepaid card that you can scan at the venue box office. It will contain the complete sale transaction and will give a viable receipt.
You can pick a different shipping address -- even P.O. boxes -- for entire ticket orders placed via Only Ann Arbor Tickets. However, on sales past $750, the seller can decline to ship to a separate place other than the billing address. Additionally, sellers may request a signed authorization from you if they need proof that the alternative delivery address is valid.
Instant tickets generally show as available to download and print after you place your order. Please account for processing time, which might take as much as one business day. You will receive a confirmation email showing you how to use your instant tickets.
To make sure you experience a wonderful time in Ann Arbor, your tickets have a 100% Money Back Guarantee in the event that:
The seller doesn’t ship your purchased tickets
The tickets arrive after the event starts
The venue finds your purchased tickets invalid. (Verifiable proof must be sent by the venue in a written letter.)
The event was canceled without being rescheduled. (Shipping fees not included in the refund.)
Tickets on Only Ann Arbor Tickets are generally first-come, first-served. If another buyer finishes their purchase before you, your order will close mid-process. Unfortunately, you will have to go back to that event and try ordering a new seat.
Sellers often are listing several groups of seats and can book orders easier if they don’t add the seat numbers on most listings. However, you'll find rows and larger sections to pick from. Your full party will be next to each other, unless expressly noted.
As this is a resale marketplace, the original purchaser's name will be on the ticket rather than yours. However, you will still be let into the event because it's the bar code that's necessary for entry.
To prevent ticketing fraud, most tickets are one-of-a-kind units. Therefore, if your tickets get ruined, stolen, or lost you can reach out to the seller about replacing lost tickets. However, all sales are final.
In the case that an event gets totally canceled, you qualify for a full reimbursement (shipping not refundable). If the event has been put off and rescheduled for a new time, your tickets will move to the new date.